Terms and conditions

Terms and Conditions

Last updated: 27 June 2026

Welcome to MarbsLifestyle.com. These Terms and Conditions (“Terms”) apply to your access to and use of MarbsLifestyle.com, including browsing our website, contacting us, placing a booking, making a payment, using our services, or communicating with us by email, WhatsApp, SMS, phone, social media, or any other communication channel.

By using MarbsLifestyle.com or placing a booking through our platform, you agree to these Terms. If you do not agree with these Terms, you should not use our website or services.

Who we are

MarbsLifestyle.com is a booking platform that helps users discover, request, arrange, and book lifestyle services, experiences, venues, events, hospitality services, leisure services, concierge services, and other related services offered by us or by third-party partners, suppliers, providers, venues, operators, or service providers.

You can contact us at:

MarbsLifestyle.com
Website: MarbsLifestyle.com
Email: info@marbslifestyle.com

Use of our website

You agree to use MarbsLifestyle.com only for lawful purposes and in accordance with these Terms.

You must not use our website or services in any way that may damage, disable, overload, impair, interfere with, or compromise the security, functionality, or availability of our website, systems, services, or communications.

You must not attempt to gain unauthorised access to any part of our website, accounts, systems, databases, servers, or networks.

You must not misuse our website by knowingly introducing viruses, malware, harmful code, automated scraping tools, bots, spam, or any other harmful or disruptive technology.

Eligibility

By using our website or placing a booking, you confirm that you are at least 18 years old or have the legal authority and permission required to enter into these Terms and place a booking.

If you place a booking on behalf of another person or group, you confirm that you have authority to act on their behalf and that all guests or participants agree to these Terms and any additional terms that apply to the booking.

Booking platform role

MarbsLifestyle.com may act as a booking platform, introducer, intermediary, concierge, agent, marketing platform, or booking facilitator between you and third-party partners, venues, suppliers, operators, or service providers.

Some services may be provided directly by MarbsLifestyle.com. Other services may be provided by independent third parties. Where a service is provided by a third party, the third party may be responsible for delivering the relevant service, venue access, experience, event, booking, product, or arrangement.

By placing a booking, you acknowledge that certain services, prices, availability, rules, entry requirements, cancellation policies, refund policies, age restrictions, dress codes, conduct rules, and other conditions may be set by third-party providers and may apply in addition to these Terms.

Bookings

Bookings may be made through our website, forms, email, WhatsApp, SMS, phone, social media, or other communication channels accepted by us.

A booking is not confirmed until we have confirmed it in writing by email, WhatsApp, SMS, or another written communication channel, and any required payment, deposit, prepayment, authorisation, or confirmation step has been completed.

Submitting a booking request does not guarantee availability or acceptance. All bookings are subject to availability, supplier confirmation, payment confirmation, and any applicable conditions.

We reserve the right to accept, reject, cancel, amend, or refuse any booking request at our discretion, including where there is an error in pricing, availability, description, supplier information, payment, customer information, or booking details.

Booking details

You are responsible for providing accurate, complete, and up-to-date information when making a booking or enquiry.

This may include your name, contact details, phone number, WhatsApp number, email address, number of guests, booking dates, arrival time, preferences, special requests, payment details, and any other information required to process or manage your booking.

You are responsible for checking all booking details before confirming. If any information is incorrect, you must notify us as soon as possible at info@marbslifestyle.com.

We are not responsible for any loss, delay, cancellation, missed booking, refused entry, additional charge, or other issue caused by incorrect, incomplete, late, or misleading information provided by you.

Prices and availability

Prices, offers, availability, packages, descriptions, dates, times, venues, menus, inclusions, and services displayed or communicated by MarbsLifestyle.com are subject to change at any time.

We try to ensure that all information is accurate and up to date, but errors may occur. We reserve the right to correct any errors, update information, change prices, amend availability, or cancel a booking where information has been displayed or communicated incorrectly.

Prices may vary depending on availability, season, demand, group size, supplier charges, venue rules, taxes, fees, exchange rates, booking conditions, and other factors.

Unless clearly stated otherwise, prices may exclude taxes, service charges, booking fees, processing fees, delivery charges, entrance fees, deposits, security deposits, minimum spends, gratuities, extras, travel costs, or other additional costs.

Payments

Bookings may require full payment, partial payment, deposit, pre-authorisation, minimum spend, payment guarantee, or another payment arrangement before confirmation.

Payment terms will be communicated during the booking process or in the relevant booking confirmation.

You agree to pay all amounts due in connection with your booking, including any applicable taxes, charges, fees, deposits, extras, cancellation fees, no-show fees, damages, late payment charges, or other agreed costs.

Payments may be processed by third-party payment providers. We are not responsible for payment delays, payment refusals, payment provider errors, bank charges, exchange rate differences, or fees charged by your bank, card provider, or payment provider.

If payment is not received on time, we may cancel, suspend, refuse, or release your booking without liability.

Deposits and prepayments

Some bookings may require a deposit, prepayment, payment guarantee, or full advance payment.

Deposits and prepayments may be non-refundable unless otherwise stated in writing by us or required by applicable law.

Where a deposit is paid to secure a booking, the booking may be cancelled or released if any remaining balance is not paid by the required deadline.

Where a third-party provider requires a deposit, prepayment, or guarantee, their payment and refund terms may also apply.

Cancellations by you

If you wish to cancel a booking, you must contact us as soon as possible using the communication channel through which the booking was made or by emailing info@marbslifestyle.com.

Cancellation requests are only effective once acknowledged by us in writing.

Cancellation fees, non-refundable deposits, no-show charges, supplier charges, venue charges, payment processing fees, booking fees, or other costs may apply depending on the booking type, cancellation timing, supplier policy, and booking conditions.

Some bookings may be fully non-refundable, non-changeable, or subject to strict cancellation deadlines.

If you fail to attend, arrive late, provide incorrect information, fail to meet entry requirements, or are refused service due to your conduct or failure to comply with applicable rules, you may not be entitled to a refund.

Cancellations or changes by us or third parties

We or a third-party provider may need to cancel, amend, reschedule, relocate, substitute, or modify a booking due to availability, weather, safety, operational reasons, supplier issues, venue issues, legal restrictions, force majeure, payment issues, inaccurate information, or circumstances outside our control.

Where reasonably possible, we will try to inform you of any material changes and may offer an alternative option, rescheduled date, credit, partial refund, or refund depending on the circumstances and applicable supplier terms.

We are not responsible for additional costs, travel expenses, accommodation costs, lost enjoyment, loss of opportunity, or other indirect losses caused by cancellation, delay, change, or refusal by a third-party provider.

Refunds

Refund eligibility depends on the booking type, payment method, cancellation timing, supplier terms, venue rules, and any written conditions communicated to you before or during the booking process.

Refunds are not guaranteed unless confirmed by us in writing or required by applicable law.

Where a refund is approved, it may be processed back to the original payment method, less any applicable fees, charges, non-refundable deposits, payment processing costs, supplier charges, booking fees, or other deductions where permitted by law.

Refund processing times may vary depending on banks, card providers, payment processors, and third-party providers.

No-shows and late arrivals

If you do not attend your booking, arrive late, miss your allocated time, or fail to meet any check-in, entry, or attendance requirements, this may be treated as a no-show.

No-shows and late arrivals may result in cancellation, refusal of service, loss of booking, loss of deposit, additional charges, or no refund.

We are not responsible if you miss a booking due to travel delays, incorrect information, traffic, weather, illness, personal circumstances, or any other reason outside our control.

Special requests

You may submit special requests, preferences, dietary requirements, accessibility needs, seating preferences, celebration details, or other requests when placing a booking.

We will try to pass relevant requests to the applicable provider where appropriate, but special requests are not guaranteed unless expressly confirmed in writing.

You are responsible for notifying us of any important medical, dietary, accessibility, or safety-related requirements before placing or confirming a booking.

Rules of venues and service providers

You agree to comply with all rules, policies, instructions, safety requirements, age restrictions, dress codes, conduct standards, entry requirements, payment requirements, identification requirements, and terms imposed by any venue, operator, supplier, provider, event organiser, or third party connected with your booking.

A venue or provider may refuse entry, cancel service, remove guests, or end a booking if you or your group fail to comply with their rules, behave inappropriately, arrive late, fail to provide valid identification, fail to meet age requirements, breach dress codes, are intoxicated, act aggressively, or create a safety or security concern.

We are not responsible for refusal of entry, removal, cancellation, loss, damage, cost, or no refund caused by your failure to comply with applicable rules or provider requirements.

Your conduct

You are responsible for your own conduct and for the conduct of any guests, participants, or persons included in your booking.

You agree not to behave in a way that is unlawful, abusive, threatening, discriminatory, violent, unsafe, disruptive, fraudulent, offensive, damaging, or harmful to us, our partners, providers, venues, staff, other customers, or members of the public.

You may be held responsible for any damage, loss, injury, cost, charge, fine, claim, or expense caused by you or your group.

Third-party providers

Some services booked through MarbsLifestyle.com may be provided by third-party providers, including venues, restaurants, beach clubs, nightlife venues, event organisers, transport providers, hospitality providers, accommodation providers, concierge providers, tour operators, activity providers, and other independent suppliers.

Third-party providers are responsible for delivering their own services, unless otherwise stated in writing.

We are not responsible for the acts, omissions, delays, failures, negligence, errors, service quality, availability, safety, pricing, policies, cancellations, refusals, or conduct of third-party providers, except where required by applicable law.

Third-party providers may have their own terms and conditions, privacy policies, cancellation policies, refund policies, house rules, and liability limitations. By placing a booking, you agree to comply with any applicable third-party terms.

Communication

By using our website, contacting us, or placing a booking, you agree that we may communicate with you by email, WhatsApp, SMS, phone, social media messaging, website notification, or any other communication channel you provide or use to contact us.

Communication may include booking confirmations, updates, reminders, payment information, cancellation information, customer support, service updates, marketing messages, promotional offers, recommendations, and selected third-party communications sent by us.

You are responsible for ensuring that your contact details are correct and that you can receive our communications.

Marketing communication

By placing a booking through MarbsLifestyle.com, you agree and opt in to receive marketing communications from us by email, WhatsApp, SMS, phone, or other communication channels, where permitted by applicable law.

Marketing communications may include offers, promotions, newsletters, lifestyle recommendations, event information, service updates, partner offers, third-party promotions sent by us, and other commercial communications.

You can opt out of marketing communications at any time by using the unsubscribe link in our emails, following opt-out instructions in our messages where available, replying with an opt-out request where available, or contacting us at info@marbslifestyle.com.

Opting out of marketing communications does not stop essential booking-related, transactional, legal, safety, or service communications.

User content

If you send us reviews, feedback, photos, videos, testimonials, comments, messages, tags, social media posts, or other content, you grant us a worldwide, royalty-free, non-exclusive, transferable, sublicensable licence to use, reproduce, publish, display, edit, share, distribute, and promote that content for our business, website, marketing, social media, advertising, and promotional purposes, unless prohibited by law or otherwise agreed in writing.

You confirm that any content you provide is accurate, lawful, does not infringe third-party rights, and does not contain harmful, offensive, defamatory, or unlawful material.

We may remove, edit, refuse, or stop using user content at any time.

Intellectual property

All website content, branding, text, images, graphics, logos, designs, layout, videos, software, icons, trademarks, trade names, service names, and other materials on MarbsLifestyle.com are owned by or licensed to us, unless otherwise stated.

You may not copy, reproduce, distribute, modify, publish, sell, exploit, scrape, frame, mirror, upload, transmit, or use any part of our website or content for commercial purposes without our prior written consent.

Website content and accuracy

We try to keep our website, offers, descriptions, prices, availability, images, and information accurate and up to date. However, we do not guarantee that all content is complete, accurate, current, error-free, or suitable for your specific purpose.

Images, descriptions, examples, and promotional materials may be illustrative only. Actual services, venues, products, menus, layouts, views, availability, and experiences may vary.

We may update, change, suspend, remove, or discontinue any content, service, offer, feature, or part of the website at any time without notice.

Third-party links

Our website may contain links to third-party websites, platforms, social media pages, booking tools, payment providers, venues, partners, or services.

We are not responsible for the content, availability, security, practices, terms, privacy policies, accuracy, or conduct of third-party websites or services.

Accessing third-party websites or services is at your own risk.

Liability

To the maximum extent permitted by applicable law, MarbsLifestyle.com will not be liable for any indirect, incidental, special, consequential, punitive, or economic loss, including loss of profit, loss of revenue, loss of opportunity, loss of enjoyment, loss of data, loss of goodwill, travel costs, accommodation costs, or other related losses.

To the maximum extent permitted by applicable law, we are not liable for any loss, damage, cost, claim, injury, delay, cancellation, refusal, service issue, supplier failure, venue issue, payment issue, communication failure, or booking issue caused by third-party providers, your actions, your guests, incorrect information, force majeure events, or circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

Indemnity

You agree to indemnify and hold harmless MarbsLifestyle.com, its owners, team members, partners, service providers, agents, and representatives from and against any claims, losses, liabilities, damages, costs, expenses, fines, or fees arising from your use of our website or services, your booking, your breach of these Terms, your breach of third-party terms, your conduct, your group’s conduct, or your violation of any law or third-party rights.

Force majeure

We are not responsible for any delay, failure, cancellation, change, or inability to perform caused by events outside our reasonable control.

This may include weather, natural disasters, fire, flood, pandemic, epidemic, illness, strikes, labour disputes, transport disruption, technical failure, power failure, internet failure, supplier failure, venue closure, government restrictions, legal changes, terrorism, war, civil unrest, security incidents, accidents, or any other event beyond our reasonable control.

Suspension or termination

We may suspend, restrict, cancel, or terminate your access to our website or services at any time if we believe that you have breached these Terms, provided false information, misused our services, failed to make payment, acted unlawfully, behaved inappropriately, or created risk for us, our users, partners, venues, providers, or business.

We may also suspend, update, withdraw, or discontinue any part of our website or services at any time without notice.

Privacy

We process personal data in accordance with our Privacy Policy.

By using our website or placing a booking, you agree that we may collect, use, store, share, and process your personal data as described in our Privacy Policy.

You can view our Privacy Policy on our website or contact us at info@marbslifestyle.com for more information.

Complaints and disputes

If you have a complaint or dispute about a booking or service, you should contact us as soon as possible at info@marbslifestyle.com.

We will try to review and resolve complaints reasonably, but we do not guarantee any particular outcome, refund, compensation, or remedy unless required by applicable law or agreed in writing.

If your complaint relates to a third-party provider, we may pass your complaint to the relevant provider or ask you to contact them directly.

Changes to these terms

We may update, amend, or replace these Terms from time to time to reflect changes in our services, business, legal requirements, booking processes, or website functionality.

The latest version will always be posted on this page with the updated date.

By continuing to use MarbsLifestyle.com after changes are posted, you agree to the updated Terms.

Severability

If any part of these Terms is found to be invalid, unlawful, or unenforceable, the remaining parts will continue to apply to the maximum extent permitted by law.

No waiver

If we do not enforce any part of these Terms immediately, this does not mean that we waive our right to enforce it later.

Governing law

These Terms and any dispute or claim arising from or related to them, our website, our services, or any booking shall be governed by the laws of the country or jurisdiction in which MarbsLifestyle.com operates, unless mandatory consumer protection laws provide otherwise.

If you are a consumer in the European Union or another jurisdiction with mandatory consumer protection laws, you may also have rights under the laws of your country of residence.