Privacy Policy

Privacy policy

Last updated: 27 June 2026

Welcome to MarbsLifestyle.com (“MarbsLifestyle.com”, “we”, “us”, or “our”). This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you visit, use, browse, contact, register with, or place a booking through MarbsLifestyle.com.

We are a booking platform. By using our website and by placing a booking through MarbsLifestyle.com, you agree that we may process your personal data in accordance with this Privacy Policy, including for booking management, customer communication, marketing communication, and selected third-party communication sent by us.

We are committed to protecting your privacy and handling your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and other applicable privacy laws.

Who we are

The data controller responsible for your personal data is:

MarbsLifestyle.com
Website: MarbsLifestyle.com
Email: info@marbslifestyle.com

If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us at info@marbslifestyle.com.

Personal data we collect

Depending on how you use our website and booking platform, we may collect the following categories of personal data:

Information you provide directly to us, such as your name, email address, phone number, WhatsApp number, billing details, booking details, guest details, special requests, account information, messages, preferences, and any information you submit through forms on our website or through communication with us.

Booking and transaction information, such as booking dates, selected services, booking history, payment confirmation, billing details, preferences, cancellations, amendments, and customer support records.

Payment information, such as payment status, payment method, billing information, and transaction records. We do not store full payment card details unless clearly stated. Payments may be processed by secure third-party payment providers.

Communication information, such as emails, WhatsApp messages, SMS messages, chat messages, call records, enquiry details, support requests, feedback, and other communication between you and us.

Technical and usage information, such as your IP address, browser type, device information, operating system, pages visited, time spent on the website, referral source, location information, and general interaction data.

Marketing and preference information, such as your communication preferences, newsletter subscription status, marketing interests, booking preferences, response to campaigns, and information used to personalise offers, promotions, recommendations, and communications.

Cookie and tracking data, where you consent to non-essential cookies or similar technologies. More information is provided in the “Cookies” section below.

How we use your personal data

We may use your personal data for the following purposes:

To operate, manage, improve, and provide MarbsLifestyle.com.

To process, confirm, manage, amend, cancel, and complete bookings.

To communicate with you about bookings, enquiries, availability, confirmations, payments, reminders, changes, cancellations, customer support, and service updates.

To send you booking-related messages by email, WhatsApp, SMS, phone, or other communication channels.

To send you marketing messages, promotions, offers, newsletters, updates, recommendations, and commercial communications by email, WhatsApp, SMS, phone, or other communication channels.

To send you selected third-party offers, partner promotions, recommendations, or commercial communications from or on behalf of third parties, where such communications are sent by MarbsLifestyle.com.

To personalise your experience, marketing, offers, recommendations, website content, and communication based on your bookings, preferences, browsing behaviour, location, and interactions with us.

To analyse customer behaviour, booking trends, website performance, campaign performance, and business activity.

To improve our services, platform, offers, customer experience, and marketing effectiveness.

To respond to enquiries, complaints, support requests, and feedback.

To protect our website, users, business, partners, and services against fraud, misuse, unauthorised access, security threats, and illegal activity.

To comply with legal, tax, accounting, consumer protection, regulatory, and contractual obligations.

To establish, exercise, or defend legal claims where necessary.

Booking communication and opt-in

By placing a booking through MarbsLifestyle.com, you agree and opt in to receive communications from us relating to your booking, our services, marketing, promotions, recommendations, and selected third-party offers sent by us.

These communications may be sent by email, WhatsApp, SMS, phone, website notifications, social media messaging, or other available communication channels.

Booking-related communications may include confirmations, reminders, updates, changes, payment information, cancellation information, service details, customer support, and important notices.

Marketing and promotional communications may include offers, discounts, recommendations, newsletters, partner promotions, event information, lifestyle offers, service updates, and third-party promotions sent by MarbsLifestyle.com.

You can opt out of marketing communications at any time. You can do this by using the unsubscribe link in our emails, replying with an opt-out request where available, adjusting your communication preferences where available, or contacting us at info@marbslifestyle.com.

Opting out of marketing communications does not stop essential booking-related, transactional, legal, safety, or service communications that are necessary to manage your booking or provide our services.

Legal bases for processing

Under the GDPR, we rely on one or more of the following legal bases when processing your personal data:

Performance of a contract: when we need your personal data to process, manage, confirm, amend, cancel, or complete your booking, provide our services, communicate with you about your booking, and respond to customer support requests.

Consent: when you choose to receive certain marketing communications, accept non-essential cookies, agree to certain tracking technologies, or provide consent for a specific purpose.

Legal obligation: when we must process or retain personal data to comply with applicable laws, tax rules, accounting obligations, regulatory requirements, consumer protection rules, or lawful requests.

Legitimate interests: when processing is necessary for our business interests, such as operating our platform, improving our services, preventing fraud, securing our website, managing customer relationships, analysing website and booking activity, promoting our services, sending relevant communications, and marketing our products and services, provided those interests are not overridden by your rights and freedoms.

You may withdraw your consent at any time where processing is based on consent.

Marketing communications

We may use your personal data for marketing purposes as widely as permitted by applicable law.

This may include sending you promotional emails, WhatsApp messages, SMS messages, newsletters, product updates, service updates, partner offers, event information, lifestyle recommendations, personalised offers, and other commercial communications about MarbsLifestyle.com or selected third parties.

We may also use your personal data to personalise marketing content, build customer profiles, measure campaign performance, improve advertising effectiveness, and show or send relevant offers and recommendations.

Third-party promotions may be sent by MarbsLifestyle.com on behalf of partners or selected third parties. We do not sell your personal data.

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails, following the opt-out instructions in the relevant message, or contacting us at info@marbslifestyle.com.

WhatsApp and SMS communication

By placing a booking, submitting your phone number, contacting us, or using our services, you agree that we may contact you by WhatsApp, SMS, phone, or similar communication channels.

We may use these channels for booking confirmations, reminders, updates, customer service, urgent notices, service information, marketing messages, promotional offers, recommendations, and selected third-party promotions sent by us.

You can opt out of marketing messages sent by WhatsApp or SMS at any time by replying with an opt-out request where available or by contacting us at info@marbslifestyle.com.

Even if you opt out of marketing messages, we may still send you necessary booking-related or service-related messages.

Cookies

Our website may use cookies, pixels, tags, tracking tools, analytics tools, advertising technologies, and similar technologies to operate the website, remember your preferences, analyse website performance, personalise content, support marketing activities, measure advertising effectiveness, and improve our services.

Some cookies are strictly necessary for the website and booking platform to function. Non-essential cookies, including analytics, personalisation, advertising, and tracking cookies, will only be used where required after you have given consent.

You can manage or withdraw your cookie preferences at any time through our cookie banner or cookie settings tool, where available. You can also control cookies through your browser settings.

For more information, please see our Cookie Policy: [Insert Cookie Policy link if separate].

Sharing your personal data

We may share your personal data with trusted third parties where necessary for the purposes described in this Privacy Policy. These may include:

Booking partners and service providers.

Payment processors.

Customer support providers.

Website hosting and IT service providers.

Email, WhatsApp, SMS, and communication platforms.

Analytics providers.

Advertising and marketing partners.

Third-party partners whose offers or promotions may be sent by us.

Professional advisers, such as accountants, lawyers, or auditors.

Regulators, tax authorities, courts, law enforcement, or public authorities where legally required.

Business partners or service providers involved in delivering, managing, supporting, or improving our services.

We only share personal data where necessary and require service providers to protect your personal data and process it only according to our instructions, unless they act as independent controllers under applicable law.

We do not sell your personal data.

Third-party services and partners

Because MarbsLifestyle.com operates as a booking platform, your personal data may need to be shared with third-party service providers, partners, venues, operators, booking providers, payment processors, communication platforms, and other parties involved in processing or fulfilling your booking.

These third parties may use your personal data to provide the requested service, manage your booking, process payment, communicate important service information, comply with legal requirements, or perform related business activities.

Where third parties act as independent controllers, their own privacy policies may also apply.

International data transfers

Some of our service providers, communication tools, marketing tools, analytics providers, booking partners, or technology providers may process personal data outside the European Economic Area (“EEA”) or the United Kingdom.

Where personal data is transferred internationally, we will use appropriate safeguards where required by law, such as an adequacy decision, Standard Contractual Clauses, or another lawful transfer mechanism.

How long we keep your data

We keep your personal data only for as long as necessary for the purposes for which it was collected, including to provide services, manage bookings, communicate with you, send marketing where permitted, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records.

Typical retention periods may include:

Booking, payment, tax, and accounting records: retained as required by applicable tax and accounting laws.

Customer service and communication records: retained for as long as necessary to handle enquiries, provide support, maintain business records, and protect our legal interests.

Marketing data: retained until you unsubscribe, withdraw consent, object to marketing, or until we no longer need the data for marketing purposes, unless we need to retain limited information to respect your preferences.

Website analytics data: retained according to the settings of our analytics provider or cookie management tool.

Legal and security records: retained for as long as necessary to protect our rights, prevent fraud, resolve disputes, or comply with legal obligations.

When personal data is no longer needed, we will delete, anonymise, or securely archive it.

Your GDPR rights

If you are located in the European Economic Area, United Kingdom, or another region with similar privacy rights, you may have the following rights:

The right to access your personal data.

The right to correct inaccurate or incomplete personal data.

The right to request deletion of your personal data.

The right to restrict the processing of your personal data.

The right to object to processing based on legitimate interests or direct marketing.

The right to data portability.

The right to withdraw consent at any time where processing is based on consent.

The right to lodge a complaint with a data protection authority.

To exercise your rights, please contact us at info@marbslifestyle.com. We may need to verify your identity before responding to your request.

Opting out

You can opt out of marketing communications at any time.

You may opt out by clicking the unsubscribe link in our emails, following the opt-out instructions in our WhatsApp or SMS messages where available, replying with an opt-out request where available, or contacting us at info@marbslifestyle.com.

After you opt out, we may keep limited information to make sure your opt-out request is respected.

Please note that opting out of marketing does not prevent us from sending you essential booking-related, transactional, legal, safety, or service communications.

Data security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, disclosure, alteration, or destruction.

However, no website, booking platform, online service, communication channel, or method of electronic transmission is completely secure. We cannot guarantee absolute security, but we work to protect your personal data using reasonable safeguards.

Children’s privacy

Our website and booking platform are not intended for children under the age of 16, and we do not knowingly collect personal data from children.

If you believe a child has provided us with personal data, please contact us at info@marbslifestyle.com, and we will take appropriate steps to delete the information.

Third-party links

Our website may contain links to third-party websites, platforms, booking providers, social media pages, venues, partners, or services. We are not responsible for the privacy practices, content, or security of third-party websites or services.

We encourage you to read their privacy policies before providing personal data.

Changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, technology, services, booking processes, or website functionality.

The latest version will always be posted on this page with the updated date. Where required by law, we will notify you of significant changes.

Contact us

If you have any questions, concerns, opt-out requests, or GDPR requests regarding this Privacy Policy or how we handle your personal data, please contact us at:

MarbsLifestyle.com
Website: MarbsLifestyle.com
Email: info@marbslifestyle.com